Refund policy
Returns & Exchanges
Premium Audio Deserves Premium Service
We stand behind every Unari product with confidence, but we understand that sometimes things need to be made right. You have 30 days from delivery to request a return if your audio experience doesn't meet our standards.
Starting A Return
Contact our support team at shopify@unariaudio.com and we'll guide you through the process. All items must be returned in original condition with all packaging and accessories included.
What We'll Handle
If we shipped you a defective, damaged, or incorrect item, we'll make it right immediately. Contact us right away so we can resolve the issue and get you back to enjoying premium sound.
Return Requirements
- Items must be unused and in original packaging
- All accessories and documentation included
- Original proof of purchase required
- Contact us before shipping anything back
Processing Your Return
Once we receive and inspect your return, we'll notify you within 2 business days. Approved refunds are processed to your original payment method within 5-10 business days.
What Can't Be Returned
- Sale items and clearance products
- Custom or personalized orders
- Gift cards
- Items returned without prior authorization
Need Help?
Our support team is here to ensure your Unari experience exceeds expectations. Reach out at shopify@unariaudio.com - because premium audio should come with premium support.